Shipping policy

At Birtle's Sports, we aim to make your shopping experience clear, reliable, and straightforward from the moment you place your order to the moment it arrives. This page explains how we process, ship, and deliver orders placed through our website.

Where We Ship

Birtle's Sports currently offers shipping within the United Kingdom, as stated on the website.

If shipping availability changes or certain delivery restrictions apply, this will be clearly stated on the website at the time of purchase.

Order Processing Time

Orders are processed after payment has been successfully completed and verified.

We aim to prepare and dispatch orders as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, bank holidays, or other operational factors.

Orders placed on non-working days may be processed on the next working day.

Delivery Options

We offer the following shipping options:

Economy Shipping

• Estimated delivery time: 5 to 8 business days
• Cost: Free

Standard Shipping

• Estimated delivery time: 3 to 4 business days
• Cost: £15.00 GBP

Shipping options and delivery times may vary depending on the destination, order type, and product availability.

Delivery Timeframes

Please note the following:

• Delivery estimates begin from the date of dispatch, not necessarily the date the order is placed
• Delivery times are estimates only
• Delays may occur due to courier issues or other circumstances outside our control

While we aim to ensure timely delivery, exact arrival dates cannot be guaranteed. The website’s Terms of Service also state that delays may occur outside the business’s control.

Shipping Confirmation and Tracking

Once an order has been dispatched, customers may receive a shipping confirmation or delivery update where applicable.

Birtle's Sports also provides a Track Your Order page on the website for order follow-up.

Incorrect Delivery Information

Customers are responsible for ensuring that all shipping information provided at checkout is correct and complete.

Birtle's Sports cannot be held responsible for delays, failed deliveries, or returned parcels resulting from inaccurate or incomplete delivery details supplied by the customer.

Delivery Issues

If your order is delayed, missing, or arrives with a problem, please contact us as soon as possible so that we can review the issue and provide assistance.

Where necessary, we may work with the courier or delivery partner to investigate the matter.

Lost or Delayed Shipments

If a shipment appears to be significantly delayed or lost, we may work with the courier or delivery partner to investigate the issue.

Resolution time may depend on the courier’s investigation process.

Public Holidays and Busy Periods

During bank holidays, promotional periods, and peak seasons, processing and delivery times may be slightly longer than usual.

We appreciate your patience during these busy times.

Risk and Delivery Completion

According to the website’s Terms of Service, risk of loss or damage passes to the customer once the order has been delivered.

Changes to This Policy

Birtle's Sports may update this Shipping Policy from time to time to reflect operational, legal, or service changes. Any updates will be published on this page.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Birtle's Sports
Website: birtlessports.shop
Email: support@birtlessports.shop
Address: Central Buildings, 14 Corn Market, Penrith CA11 7HT